Customer reviews of ASW BNCA Leicester

By Justas I on 16 November 2020 | Purchase not verified

The sale you do is based on luck , you not gonna get genuine information about the vehicle so make sure you check everything and don't forget nothing ! I both Skoda Superb on 01/10/20 ,was excited and naively forgot to document purchase and was promised 6months of warranty witch I been fooled on!!! Its £500worth warranty. Had some issues but not major.Hoping everything will be fine.

Reply from ASW BNCA Leicester on 31/03/21

Hi Justas, The warranty was valid from the date of your purchase. The documentation was posted to your home address by the warranty provider. If this has not been received then please contact us to get this resolved. Kindest Regards, Abdullah - ASW Cars

By Christopher S on 10 August 2020 | Purchase not verified

What seemed like a good deal at the time has turned into a nightmare. I bought a high spec car (£29,000 +) from this outfit , but the paperwork did not materialise. I have had to send to DVLA a Form V62 in order to obtain a V5C six weeks after purchasing the car, and I have had no rebate of my part exchanged car tax due to the fact that they kept the V5C for it ,( I thought in order to send it to DVLA with the V5C for the car which I bought from him). They obviously have not sent either form to DVLA. The manager is a very pleasant fellow, but he is difficult to contact, (phones which switch off after 20 seconds of starting to ring, and emails which go unanswered) . It is like ASW cars does not want to know after they have your money. I live in Cornwall so it is not as if I can walk down the road to confront them. Finally, all requests for a 3 month warranty and a receipt have also been ignored.

By naomi R on 01 July 2020 | Purchase not verified

This second-hand dealership is one of the worst experiences I've ever had to endure. There is no such thing as customer service with ASW cars, which is the minimum to be asked of.

Reply from ASW BNCA Leicester on 01/07/20

Hi Naomi, we have no record of you purchasing a vehicle from us. Please feel free to pick up the phone and talk about any grievances you may have. If one of my staff failed to answer any queries or give you any information please let me know. Regards, Abdullah - ASW Cars Ltd

By Steve P on 01 July 2020 | Purchase not verified

ASW cars failed to provide me with a receipt and have misplaced the logbook. No communication either, so please be aware of this before you consider making a purchase; I would advise shopping around for a more professional car dealership.

Reply from ASW BNCA Leicester on 01/07/20

Hi Steve, I sincerely apologise for the delay in forwarding your invoice via E-mail. I have now done this for you to the email address provided. In regards to your logbook, as explained we transferred the vehicles logbook into your mother’s name within the same week of purchasing the vehicle - many of our customers are experiencing delays in receiving their logbooks due to the current Covid-19 situation - please raise any concerns with the DVLA. If you require any further information please feel free to email me (aswcarsuk@gmail.com) or give us a call and we will happily assist. Kindest Regards, Abdullah - ASW Cars Ltd

By K P on 30 December 2019 | Purchase not verified

My experience went very well everything went from seeing the car and making the deal to purchasing it, it all went smoothly and we were treated properly and offered beverages as well which was appreciated.

By Ed M on 23 December 2019 | Purchase not verified

Purchased a vehicle a couple of weeks back from ASW the car developed a gearbox issue I got in touch with ASW straight away thinking I would be out of pocket! How wrong I was ASW took my call seriously and arranged to pick up the vehicle and gave me a courtesy car for the duration of repair. My vehicle was delivered back to me fixed and courtesy car picked up all within seven days with no cost to myself. Professional and courteous service. I would not only recommend this garage to others but would use again myself. Excellent!!

By Yasmin S on 11 December 2019 | Purchase not verified

Excellent manner and very helpful. I was in and out within half an hour having purchased a lovely Yaris for my daughter. Abdullah and his dad cleaned and delivered it to my home and made everything fuss free and easy for me.

By Leo J on 09 November 2019 | Purchase not verified

Really pleased with the car. Not only was I welcomed with excellent customer service, I was given student discount making the car well within my price range. Abdullah provided an extended warranty plan only reassuring my decision of buying the car. Would highly recommend!

By Eric K on 09 November 2019 | Purchase not verified

I was very very pleased with my experience at ASW cars. I was treated with the up most respect as well as in a professional manner. He welcomed me into his office and gave me some top notch coffee and some refreshments. Business with the owner is very quick, precise and straight to the point, no time wasted. The business accepts all types of payment methods as at first I wanted to pay by cash but later decided to pay by card and he was very happy for whatever payment method I payed with. When upon coming to collect my car of this business everything was set up ready for me to take the car, the car was placed at the front of the dealership already moved to the front as before it’s was behind a lot of other cars, so as said before no time wasted. I went into his office again welcomed to more refreshments, again such a positive vibe coming from him and obviously a happy day for me purchasing my car, which I forgot to mention was in pristine condition fully valeted, everything working.

By Oliver S on 09 November 2019 | Purchase not verified

Entering the dealership I was embraced by an eloquent chap by the name of Abdullah. He was quite the talent at enumerating all the components of this fantastic vehicle I now have in my possession. I left the dealership with confidence and more than satisfied with the car and Abdullah's fantastic service which has encouraged me to become a long term customer with him. Great job ASW cars. Looking forward to my next purchase with you!